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Evidence Guide: ICTSAS416 - Implement maintenance procedures

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTSAS416 - Implement maintenance procedures

What evidence can you provide to prove your understanding of each of the following citeria?

Determine best practices for equipment and software maintenance

  1. Identify equipment and software that are to be maintained, and implement processes to ensure future acquisitions of equipment and software are identified
  2. Identify vendor documentation, peer organisations or research information detailing best practices in equipment and software maintenance to improve system performance and reliability
  3. Develop recommended maintenance and operations guidelines for equipment and software maintenance based on the above research
  4. Obtain requirements from user in the area of equipment maintenance and reliability
  5. Document procedures for maintenance based on best practices
Identify equipment and software that are to be maintained, and implement processes to ensure future acquisitions of equipment and software are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify vendor documentation, peer organisations or research information detailing best practices in equipment and software maintenance to improve system performance and reliability

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop recommended maintenance and operations guidelines for equipment and software maintenance based on the above research

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain requirements from user in the area of equipment maintenance and reliability

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document procedures for maintenance based on best practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify resources to provide equipment and software maintenance

  1. Identify and record the level of support that can be provided by in-house resources
  2. Identify and record the support to be supplied by external or third-party organisations
  3. Develop or update service level agreement (SLA) with internal user and third-party suppliers
Identify and record the level of support that can be provided by in-house resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and record the support to be supplied by external or third-party organisations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop or update service level agreement (SLA) with internal user and third-party suppliers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Revise practices, where appropriate

  1. Monitor and review maintenance operation
  2. Identify problem areas, including failures to meet SLAs, and consider changes to maintenance procedures
  3. Assess changes in consultation with user, support staff and third-party suppliers
  4. Design and implement improvements to maintenance procedures
Monitor and review maintenance operation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify problem areas, including failures to meet SLAs, and consider changes to maintenance procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess changes in consultation with user, support staff and third-party suppliers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Design and implement improvements to maintenance procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine best practices for equipment and software maintenance

1.1 Identify equipment and software that are to be maintained, and implement processes to ensure future acquisitions of equipment and software are identified

1.2 Identify vendor documentation, peer organisations or research information detailing best practices in equipment and software maintenance to improve system performance and reliability

1.3 Develop recommended maintenance and operations guidelines for equipment and software maintenance based on the above research

1.4 Obtain requirements from user in the area of equipment maintenance and reliability

1.5 Document procedures for maintenance based on best practices

2. Identify resources to provide equipment and software maintenance

2.1 Identify and record the level of support that can be provided by in-house resources

2.2 Identify and record the support to be supplied by external or third-party organisations

2.3 Develop or update service level agreement (SLA) with internal user and third-party suppliers

3. Revise practices, where appropriate

3.1 Monitor and review maintenance operation

3.2 Identify problem areas, including failures to meet SLAs, and consider changes to maintenance procedures

3.3 Assess changes in consultation with user, support staff and third-party suppliers

3.4 Design and implement improvements to maintenance procedures

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine best practices for equipment and software maintenance

1.1 Identify equipment and software that are to be maintained, and implement processes to ensure future acquisitions of equipment and software are identified

1.2 Identify vendor documentation, peer organisations or research information detailing best practices in equipment and software maintenance to improve system performance and reliability

1.3 Develop recommended maintenance and operations guidelines for equipment and software maintenance based on the above research

1.4 Obtain requirements from user in the area of equipment maintenance and reliability

1.5 Document procedures for maintenance based on best practices

2. Identify resources to provide equipment and software maintenance

2.1 Identify and record the level of support that can be provided by in-house resources

2.2 Identify and record the support to be supplied by external or third-party organisations

2.3 Develop or update service level agreement (SLA) with internal user and third-party suppliers

3. Revise practices, where appropriate

3.1 Monitor and review maintenance operation

3.2 Identify problem areas, including failures to meet SLAs, and consider changes to maintenance procedures

3.3 Assess changes in consultation with user, support staff and third-party suppliers

3.4 Design and implement improvements to maintenance procedures

Evidence of the ability to:

set up and document the maintenance procedures to keep equipment and software operating

identify resource requirements

document or update service level agreements (SLAs)

revise maintenance procedures.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

analyse client business domain including:

the role of stakeholders and the degree of stakeholder involvement

business scheduling requirements

compare and contrast the key features and capabilities of current industry standard hardware and software products

describe the key features and purpose of diagnostic tools and one or more change management tools

describe the key features of help desk and maintenance practices and procedures

discuss quality assurance practices

analyse the system's current functionality and performance level.